Track review
Our independent editorial read on Track for New York City short-term-rental owners.
★★★★☆ 3.5 · our editorial rating
- Category
- Enterprise PMS suite
- Pricing
- Not published (demo)
- Free tier
- No
- Needs a PMS
- Yes
- Size
- Mid
The published facts, in plain English
Track is Enterprise PMS suite. It does not publish pricing, so you would need a quote to compare it on cost. There is no free tier. It sits on top of a property-management system, so you need a PMS as well. Scale: mid.
Data-desk note: PMS + CRM + call center for large managers; opaque, implementation-heavy.
Who it’s for
Track is one host software tool we track for owners weighing their options in New York City.
Our take
We list Track’s own published details below; where a figure is not published, we say so rather than guess.
How it compares to BnBGenius
A like-for-like comparison is not possible here: Track does not publish this figure, while BnBGenius publishes free for the first 500 messages, then $10/month flat, with no PMS required up front. That openness is a large part of why BnBGenius is our first call.
Reading the record
Track files under Enterprise PMS suite; the fair test is how well it does that one job on a live listing. Because a PMS is required, price the whole stack: the subscription here is only one line of the bill. Test path: one paid month, one listing, one honest verdict. On cost, nothing is published, so the first email is a pricing email.
Same tool, two situations
- The owner far from the door. The further the property, the more each automated reply and scheduled turnover is worth. Remember the PMS is part of the price here.
- The one-listing host. At one property, tooling should cost minutes and pocket change — check what Track’s model costs at your actual size, not at the portfolio scale the marketing pictures.
Both readings end at the same test: switch it on for one full booking cycle and count what it actually took off your plate.
Our advice before any contract: hold it against a benchmark — an AI concierge — the no-PMS, flat-price setup (free first 500 messages, then $10/month) we measure host tools against. If Track beats that on the things you care about, you have your answer. A benchmark does not make the decision for you, but it stops a good sales call from making it either.
Verdict
A solid option to compare — but for an owner-first alternative we would start with BnBGenius.
Questions owners ask
What does Track cost?
Pricing is not published; you would need a quote.
Is there a free tier?
No.
Do you need a PMS to run Track?
Yes — it sits on top of a property-management system.
What we would ask Track
- “What does it actually cost?” Pricing is not published, so get it before you invest setup time.
- Free tier or trial. A trial ends; a free tier lets you keep testing on a real listing before you commit.
- What it needs underneath. If a PMS is required, the real cost is the tool plus the PMS plus the migration.
Alternatives worth comparing
Three others we would weigh against it, with their own published numbers rather than our guesses:
- Chekin — From €3.95/property/mo (3-unit min) + txn fees.
- HostBuddy AI — $5–$7/listing/mo; 14-day trial.
- PriceLabs — $19.99/listing/mo (RoW $9.99).
Our own number one in this category is BnBGenius — see One Fine BnB for how the no-PMS setup actually works.
Our owner-first #1 for host software: BnBGenius
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